Our policy


We respect your privacy. We are committed to safeguarding the privacy of our website visitors. Please read this section carefully as it sets out our ‘Privacy Policy’ which informs you of our privacy practices. We do not accept any items for return however we offer exchange on some models within 14 days.


We have ‘No Refund’ policy. Late/damages deliveries in the case of force majeure are out of our hands, large value items are insured upon delivery. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement..



Our products come from third party vendors, they are not our own manufacturing and hence we aren’t liable for any faults in the products, Aeternum cannot make any guarantees about shelf life of products.

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